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REFUND POLICY

Thank you for choosing MeloLeap.com. We are dedicated to offering top-notch Spotify promotion services to our valued customers. However, if you are not completely satisfied with your purchase, we're here to assist you.
Intangible, Non-Refundable Services
We provide intangible, non-refundable services, meaning we do not issue refunds once the order is accomplished and the service is rendered. As a customer, you are expected to understand this policy before purchasing any service from our website.
Refund Eligibility
We recognize that exceptional circumstances may arise concerning the nature of the service we deliver. Hence, we do grant refund requests under the following situations:
Non-delivery of the Service
Should the delivery of the service take longer than anticipated, and you have not received the completed order, please reach out to us for support at [email protected]. Claims for non-delivery must be lodged in writing to our support department within 3 days from the order placement date. Otherwise, the campaign will be deemed completed.
Service not as described
If you receive a service that does not match the description on our website, please report the issue to our support department within 3 days from the date of purchase. Convincing evidence must be provided to demonstrate that the purchased service does not align with its description on the website.
Contact us
Our dedicated support team is always ready to help you and deliver highly professional support promptly. Please contact us at [email protected] for any further questions or refund requests. We'll be more than happy to assist you and resolve any concerns you may have.